Customer Service Support - Spanish

Auto1 Group

București
Permanent
Full-time

Acum 21 de ore

Company DescriptionAUTO1 Group is Europe's leading digital automotive platform. As a dynamic tech company, we are revolutionizing the automotive industry with our brands wirkaufendeinauto.de, AUTO1.com and Autohero. Our strong team of 6.000 people is dedicated to making Europe-wide car trading and transport as fast and stress-free as possible for our customers. Join us, building the best way to buy and sell cars online.At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.Job DescriptionOur Customer Service department supports our customers during the full customer journey of selling their car. From finding a suitable date for an on-site evaluation to managing a seamless sale of a financed or leased vehicle.As a Customer Service Agent you are the first point of contact for our customers. You guide them through the whole process and prepare them for their appointment at one of our 23 locations in the Netherlands. Together with the team, you focus on customer satisfaction and creating the best possible customer experience. With your friendly and professional approach, you ensure not only great service and happy customers, but also increased numbers of purchased cars.What you will do

You are responsible for all inbound and outbound customer contact for our Spanish customers and will help them with any questions
You will contact customers who've booked an appointment to ensure they know what to expect and what to bring
You actively work on always improving our customer experience
You handle any possible complaints and create the best possible solution

QualificationsWe are looking for you if

Your speak, read, and write Spanish at a native level and good English
You enjoy providing excellent customer service
You are looking for an exciting opportunity
You driven and a self starter
You are detail oriented, proactive and and a strong communicator

Additional Information

A nice office just 1 minute far from Pipera metro station
Hybrid mode
Private medical insurance
Benefits package - Attractive salary

Apply by uploading your CV with a note of your salary expectations.

Auto1 Group

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