Team Leader - SAP Service Specialist
Sales Consulting
- Sibiu
- Permanent
- Full-time
- Planning implementation and monitoring of compliance with (global) processes/KPIs and procedures within one's own area of responsibility, considering legal, operational, commercial and other framework conditions;
- Close cooperation and coordination with the supervisor and the other team leaders to ensure the overarching deadline, quality and cost targets;
- Creation of architectural and technical framework conditions and monitoring of compliance with the set standards;
- Act as the single point of contact for the key-users and appropriate business counterparts to resolve application issues in a timely and cost-effective manner on 1st and 2nd level;
- Follow service and process standards in alignment with the central IT;
- Execute and analyze day-to-day operations support, whilst constantly identifying improvement areas and actions and support their implementation
- Strong interest in business processes and IT systems;
- Training as an IT specialist or degree/technician in the IT environment 2-3 years work experience, similar experience is a plus;
- Ability to solve incidents and draw valid conclusions to identify problems on basis of collected data and given facts;
- Ability to strengthen business process knowledge in peer-to-peer discussion with central IT and business counterparts;
- Familiarity with a wide selection of business management software (CRM, ERP preferred SAP etc.) and databases;
- Ability to be self-directed while working under timely pressure;
- Ability to work with different international cultures;
- Willingness to spend longer periods of time in Germany for education and training reasons;
- Strong communication (both written and verbal) skills in English and/or German.