Benefits Administration Specialist IRC215220
GlobalLogic
- Cluj-Napoca, Cluj
- Permanent
- Full-time
- 2-4 years of working experience
- Customer Service experience
- Understanding of Global HR processes (experience in HR Shared Service environment would be an asset)
- Fluent in English – written and verbal
- Fluent in Romanian- written and verbal
- Experience in employee benefits administration
- Excellent MS Office knowledge and skills
- HR systems practical knowledge (will be an asset)
- Attention to details, ability to work independently and prioritise tasks effectively, adaptability and willingness to learn new skills
- You will coordinate daily benefits processing, including enrolments, deregistration and dealing with employees requests in the Jira system.
- Administration of benefits within the EMEA region.
- Resolve benefit related issues and respond to employee queries.
- Administration of pension plans, including enrolments, deregistration, and changes in contributions percentage.
- Take service to the next level by ensuring professional, high quality and timely service delivery within your designated area.
- Participate in internal and global HR projects to improve user experience and deliver top-class service.
- Store and maintain employee application and consent forms related to benefits/pension.
- Provide monthly benefits reports to the Finance and Payroll teams for salary calculation and vendor payments.
- Participate in projects related to improving efficiency and work quality.
- Updating knowledge base with any benefits related changes, including policies, guidelines, etc.
- Creating and maintaining reports in relation to benefits utilization, satisfaction and annual membership information as required.
- Coordinating with benefits providers regarding any discrepancies or accesses to the benefits platforms issues.
- Closely working with other HR teams and support functions.
- Learn the practical application of labour law in various European countries.
- Collaborate with managers and employees across the world.