Intune Technical Lead / Expert with German

• Offer expert guidance on incidents and issues raised by customers, escalating them to higher levels as necessary.
• Coordinate the activities of the delivery team to ensure seamless operations.
• Act as the primary point of contact for escalations and technical challenges.
• Create and monitor incidents reported by customers through various channels such as phone and email.
• Prevent incidents and issues by ensuring system security and employing existing processes and technologies.
• Troubleshoot technical issues, collaborate with team members, and keep customers informed of progress.
• Follow up on security incidents and ensure they are resolved effectively.
• Accurately record, track, and document relevant information.
• Support the automation and streamlining of operational processes.

• Participate in transition projects and implement customer requirements along with corresponding solutions.
• Customize and develop technical documentation and reports for customers, technical administrators, and management.
• Conduct independent analysis and resolution of technical problems and errors.
• Manage incident and problem resolution by identifying common issues, responding to disruptions, and initiating problem management processes, including coordinating problem records and gathering relevant stakeholders.
• Oversee change management by coordinating with involved parties and independently implementing changes according to established processes, primarily involving hardware upgrades and software updates.

• Extensive professional experience with MECM, INTUNE, and Windows OS (Client & Server).
• Proficient in English and German.
• Relevant current certifications in the field are preferred.
• Strong teamwork abilities, a customer-oriented mindset, flexibility, and willingness to travel.

• Technology and positively impact our clients and society;
• Wellbeing programs & work-life balance - integration and passion sharing events;
• Opportunities for professional growth and career advancement;
• Benefits platform -culture, shopping, sport, etc;
• Continuous learning programs and online courses;
• Possibility to participate to charity and eco initiatives.

Atos