Customer Care English advanced

Prohuman

  • Iași
  • Permanent
  • Full-time
  • Acum 6 zile
Customer Care (English advanced) with experienceHiring for Customer service advisors for our new office opening in Iasi.You’ll handle inbound calls on behalf of Electric Ireland, Ireland’s largest electricity and gas supplier with nearly 1. 2 million customers.Types of calls include:
  • Billing queries – e. g. , understanding charges, payment dates, and billing cycles
  • Account updates – setting up direct debits, changing contact info, moving premises
  • Meter readings and usage – logging meter readings, discussing estimated vs. actual usage
  • Payment support – helping customers make payments, set up payment plans, or resolve arrears
  • Tariff & product info – providing guidance on available plans or switching products
  • General service issues – answering queries on disconnections, service changes, or energy supply concerns
Benefits:
  • Competitive salary with regular performance reviews.
  • Meal vouchers (700 ron per month)
  • 5% quarterly performance bonus.
  • Hybrid work model (50% in-office, 50% remote).
  • 20 days annual leave + public holidays.
  • Additional leave: 1 extra day per year of service (up to 5 days).
  • Training and professional development programs.
  • Wellness initiatives and team-building events.
  • Clear internal career progression path.
Requirements:
  • university degree completed
  • minimum 5 months of experience in a similar role
  • advanced English (B2–C1).
Work Schedule:
  • Monday–Friday: 10: 00 AM – 10: 00 PM (8-hour shifts, including Saturday rotation)
  • Saturday: 11: 00 AM – 7: 00 PM (reduced team)
  • Sunday: day off for all employees
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