IoT 1st Line Service Support Engineer
Vodafone
- București
- Permanent
- Full-time
- Performs monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, using available tools.
- Provides 24h/24h technical support, gathers all the required information from customer or monitoring systems to quickly solve all the hardware and software incidents; coordinates the investigations, when needed.
- For some of the solutions delivered, modifies, and adapts existing software solutions for a better performance and customer experience.
- Provides technical information to customers about events and alarms that affect services, using agreed methods of communication.
- Analyze information gathered from customers and/or performance monitoring systems, proposes solutions and transmits the results/recommendations towards other technical teams to change and adapt software solutions for dedicated equipment. The outcome is reflected in the resolving of complex technical incidents (including software bugs), ensuring an improved customer experience
- Cisco Certification CCNA (Routing & Switching)
- Knowledge in Telecom on the following technologies: Core Telecom Network (2G/3G/4G) and IP networks
- Experience in working with the following equipment: Circuit Switch (SMSC, HLR) and Packet Switch (GGSN)
- Network architecture knowledge: Circuit Switch, Packet Switch
- Knowledge of protocols GTP, IP, Radius, Diameter, IPSEC, SS7
- Experience using packet-tracing software: Wireshark, Ethereal (tcpdump etc).
- Knowledge in Linux/UNIX, CLI, any distribution.
- Minimal knowledge of Unix scripting
- Fluent in both written and verbal English
- Minimum 1 year of relevant experience
- Work from Home - hybrid approach
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of a technology changing company
- Flexible Vacation - Take time off when you need it, we trust you
- Special Paternal Program - 4 months of paid paternity leave