Customer Order Specialist (2 years contract)

• You will operate as sales specialist for customer demand and will be involved in various logistics projects of process change and improvements;
• Single Point of Contact: keep a permanent contact with the internal customers in various logistics projects at operational supply activities;
• Managing Customer relationship through providing daily operational support; at intercompany level and with external accounts;
• Analyzing operational data, identify root causes of (repetitive) issues and drive corrective actions for the current activity at individual / team level;
• Controlling, monitoring and improving the entire logistics chain with the aim of maximizing availability and minimizing logistic costs;
• Plan and execute procurement of finished goods and sub assembly;
• Maintain strong working relationships and communications with customers and internal process stake holders to confirm delivery plan;
• Analyze and manage backlogs, EDI transmission exceptions, IDOCs monitoring; deliveries, order processing;
• Complete special projects and assignments as requested.

• Educational background in Business / Supply Chain;
• Familiar with Supply Planning and Order Fulfillment;
• Good SAP knowledge in SD, MM is a plus;
• Excellent knowledge of MS Office, especially Excel;
• English, business fluent; German would be a plus;
• Good analytical skills, able to identify priorities and result oriented;
• Process improvement oriented, confidence to challenge or question decisions;
• Responds resourcefully to multiple demands, shifting priorities and new challenges.

Hella