Senior ServiceNow HRSD Consultant | Deloitte Technology Delivery Center
Deloitte Vezi toate joburile
- România
- Permanent
- Full-time
- Bachelor's degree in information systems, Computer Science, or equivalent experience.
- 3-5 years of ServiceNow experience, with strong hands-on delivery in HR Service Delivery (HRSD).
- Proven experience as a consultant leading requirements discovery/workshops and translating business needs into HRSD solutions (user stories, acceptance criteria, process maps).
- Strong knowledge of HRSD capabilities such as HR Services, Case & Knowledge Management, Employee Center/Portal, Service Catalog, Lifecycle Events, Workflows, Workspace, SLAs, and reporting.
- Experience designing and configuring ServiceNow HRSD using out-of-the-box capabilities and best practices.
- Understanding of ServiceNow architecture, data model, and platform features
- Integration experience with HR systems (e.g., Workday, SAP SuccessFactors) using REST/SOAP, IntegrationHub and MID Server.
- Strong ServiceNow scripting and configuration knowledge
- Experience with Agile delivery and collaboration tools (Jira, Azure DevOps, etc.).
- ServiceNow Certified System Administrator (CSA) certification is mandatory
- ServiceNow Implementation Specialist certification for HRSD is a plus.
- Ability to understand existing setup and build on top of existing configuration.
- Strong analytical/problem-solving skills and ability to manage stakeholders across HR, IT, and vendors.
- Excellent communication skills; able to create clear documentation (solution design, configuration workbooks, test evidence) and support UAT/training.
- Work independently and as part of a team with other Deloitte colleagues at all levels.
- Interact with clients on a regular basis through face-to-face meetings, video/teleconferences and email to understand client's processes and business problems.
- Working with Global and European clients to identify industry lead practices and implement them in engagements.
- Review user stories to understand requirements and technical architecture documentation for solution.
- Ensure up-to-date awareness of ServiceNow Platform capabilities and their interaction with existing and future platform components.
- Develop integrations leveraging point-to-point interfaces, WebServices (REST/SOAP), file-based transfers.
- Provide insight and expertise into the ServiceNow configurations and custom application development.
- Responsible for unit testing and end-to-end testing of the technical development and fix related defects until final deployment across sub-production and production environments.
- Create technical documentation, technical design documentation, build/configuration documentation and release notes.
- Fast-paced working environment within geographically distributed teams.
- Greenfield projects! Opportunity to design innovative, modern solutions.
- Exposure to wide variety of cutting-edge technologies and frameworks.
- Possibility to get involved in innovation initiatives with other Member Firms.
- Trainings! We encourage you to attend as many as possible and conduct some to help your colleagues grow while developing your skills.