Support for Mission Critical is looking for deep technical architects, aligned to SDC customers who are undergoing or anticipating hyper-growth. Act as a technical leader to drive vision for the team and customers, pilot new models and data usage, scale successful practices and design patterns across the organization, and mentor others to grow their technical capabilities. Employ a reliability-first mindset, focused on proactively testing features, simulating failures, integrating chaos engineering, observability, and similar driving perpetual innovation. Define account strategies for target customer portfolios, focused on enterprise scale customers anticipating or going through hyper-growth, aligning business priorities with Customer Success Organization, Sales, and Engineering KPIs. Measure success via resiliency targets, adoption metrics, escalation prevention, customer satisfaction, impact avoidance, business outcomes and operational excellence (reliability, security, performance, capacity), highlighting outcome-based results that positively differentiate the value of the team. Bachelor's degree in CS, Engineering, IT, or related field. Deep Proficiency in cloud/software /ISV/consulting ecosystems. Deep technical acumen: level-500 expertise in one Azure domain; broad familiarity with others. Proven ability to manage complex, highly available services and triage customer escalations Exceptional communication and relationship-building skills. Software development and AI expertise Experience in DevOps and CI/CD Advanced degree; PMP or SRE certification. Experience launching products or support offers.
