Service Desk & Monitoring Consultant with German

Brașov
Permanent
Full-time

Acum 3 zile

Who we areWe are looking for new members in our Service Desk Support Team!Our Service Desk team is based in Sibiu, Cluj, Brasov and Timisoara and provides high-quality support activities for several system environments and technologies (Windows Client & Hardware, IT Service Management Tools, 365 Microsoft Office).With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services.What you'll be doing

Acting as main contact for incidents and/or service requests
Solving incidents following existing documentation
Call Handling (inbound and outbound calls)
Performing qualified registration of incidents and service requests
Providing accurate information to other infrastructure support teams (2nd level support)
End-to-end tracking of tickets
Monitoring the availability and error messages of IT systems and applications
Monitoring of services and transactions
Monitoring of certificates, job chains and monitoring of selected mailboxes

What you'll bring along

Bachelor's degree in technical/non-technical fields would be nice to have
Minimum 1-3 years of experience in customer support or call centers
Strong problem solving and research skills
Promptitude, proactivity and customer-oriented mindset
An ITIL qualification is preferable but not essential
Excellent command of both spoken and written German and English

What's in it for you✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠- it's custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic or themed events - they're lovingly designed for our people and their families ✔ NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, pleaseNTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link!What’s in it for you

New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Early bird or night owl? Our projects have different working hours to suit your needs
Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
Make the most of our epic

or themed events – they’re lovingly designed for our people and their familiesYour unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please#LI-AR2

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