Junior IT Support Specialist

București
Permanent
Full-time

Acum 1 lună

Responsibilities:Ongoing support for IT services via tickets, telephone, and remote sessions.Services supported but not limited to:

Windows and MAC OS Endpoints: Laptops, desktops, Virtual Machines.
Software and Applications, such as Monday, Teams, SalesforceOffice 365, Intune, Active Directory, Okta.
Network printers

Deep troubleshooting of software issues and identifying possible HW problemsResearch, diagnose, troubleshoot, and identify solutions to end-user issues.Follow standard procedures for escalation of unresolved issues.Enroll new computers via the AutoPilot and JamF enrollment processRequirements:Service-oriented, self-motivated, and a team player.Excellent written and verbal communication skills in English.Willingness to learn new IT areas and aspects.Minimum 1 year of experience working in an IT Helpdesk role.Active Directory: Users, computers, and group management.Basic knowledge & troubleshooting of computer software.Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.Advantages:Knowledge and experience supporting:

Linux OS.
PowerShell.
Windows Servers.
DNS, DHCP.
Jira and Confluence
Intune
Microsoft Entra
Microsoft Azure

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