Junior Order Fulfillment Specialist

Luxoft Vezi toate joburile

  • București
  • Permanent
  • Full-time
  • Acum 1 lună
Project descriptionOur customer Order Fulfilment team is looking for a Services Supply Chain Order Fulfilment Specialist. In this role, you'll be a critical member of the ISG Services Support team. Order fulfillment, supply management, backlog management, problem management and resolution, strong Microsoft Office skills, written & verbal communication skills are critical, including English fluency as well as relevant experience in supply chain, and order fulfillment or planning.Responsibilities
  • Manage fulfillment of customer orders e2e, from creation to Proof of Delivery (POD)
  • Manage order fulfillment within the customer Service Level Agreement (SLA).
  • Perform Backlog management, minimize customer backlog and avoid an ageing backlog.
  • Customer and internal Escalation Management.
  • Support Parts Escalation Desk (PED).
  • Parts Delivery Time (PDT) management: end-to-end order management from order receipt to order delivery.
  • Parts Ship Date (PSD) management: pull-in replenishment, rebalance supply, direct ship, supply escalation.
  • Parts Delivery Level (PDL) management: track shipments, collaborate with the logistics team, internal & external escalation.
  • Daily performance report to Service Support team & WW Services Supply Chain (SSC).
  • Knowledge of demand planning and forecasting based on historical demand and install base.
  • Develop and implement new processes as needed to support the growing requirements of the business.
SKILLSMust have
  • 1-3 years of directly related experience required.
  • Bachelor's degree required.
  • Excellent communication - Verbal, Written, English fluent.
  • Relevant work experience in supply chain, order fulfillment, planning.
  • Advanced Microsoft Office skills - highly adept with Outlook, Excel, PowerPoint and Power BI.
  • Self-directed individual, Detail-oriented, Problem Solver, Acts with a sense of urgency.
  • Ability to work independently in a dynamic environment in which infrastructure and processes may not be fully defined.
  • Customer-focused for both internal and external customers.
  • Proven ability to manage detail-oriented tasks with exceptional levels of quality.
  • Global experience
Nice to have.

Luxoft