Customer Success Representative, Velocity (Polish speaker)

București
Permanent
Full-time

Acum 13 zile

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us.The Customer Success Representative (Velocity Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. Your tasks will include:

Responsible for overachieving Quota tied to territory Renewal and Expansion goals
Effectively manages renewal and ensures growth of all contracts in assigned territory
Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction
Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
Cold call customers with lapsed support, with the goal to reactivate support.
Work cross functionally with Sales and others to ensure customer retention, prepare NSQ's
Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
Identifies and pursues maintenance reinstatement opportunities
Assists in negotiation of maintenance agreements
Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
Overachieves target quota
Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base
Ensure appropriate support to Veeam's channel partners, to successfully close renewal and additional licenses
Impeccable Salesforce hygiene
Manages inbound Renewal inquiries though different Renewals portals
Prioritize workload in order to meet all KPIs, goals and objectives.
Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
Other duties, as assigned

What we expect from you:

Bachelor's Degree required (a combination of education and experience will be considered)
English Advanced
Polish Advanced
Superb customer service skills are required
Excellent verbal and written communications skills in both English and Italian
Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
Ability to work in a semi-autonomous and fast-paced environment
High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
Experience compiling, querying, analyzing and reporting data
Proficiency with SalesForce.com is desirable
Basic knowledge of virtualization industry and the ability to relay information to the partner community

We offer:

Private medical insurance for you, one adult dependent, and your children
Meal tickets
Private pension plan
Life insurance
Vision reimbursement
Annual leave and additional vacation days based on tenure
Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
Veeam Care Days - additional 24 hours for your volunteering activities
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program

#LI-AG2 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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