Back Office & Support Clerk

• Accurately and promptly entering order-related data into the company's system.
• Processing information in line with provided instructions and established procedures.
• Validating individual invoices and sending them to clients within the specified deadline.
• Performing bulk invoice validation, analyzing amounts due from clients, and ensuring timely submission of invoices.
• Reviewing supplier invoices and approving them for payment in accordance with internal procedures and deadlines.
• Archiving documents in compliance with legal requirements and internal regulations.
• Generating, analyzing, and submitting performance indicators (KPIs) to clients and suppliers, meeting agreed deadlines.
• Preparing credit/debit notes and cost adjustment reports, and updating the system accordingly.
• Providing support to the ROAD, ASF, and SALES departments as needed.
• Performing additional tasks specific to the role, as assigned by the direct manager.

• Completed secondary education or higher education.
• Approximately 2 years of previous experience on a similar role would be an advantage.
• Proficiency in PC operation, particularly the Microsoft Office package (Excel, Word, Outlook) and openness to learn other software systems as well.
• At least a medium level of fluency in English.
• Basic understanding of the transport industry together with a basic understanding of European geography would be an advantage.
• Excellent self-organization and time management, with the ability to plan and prioritize tasks efficiently.
• Warm and professional communication style, both in person and in writing, ensuring a positive first impression for visitors and callers.
• Reliable and detail-oriented, with a structured approach to administrative tasks and record-keeping.
• Flexible and adaptable, able to remain composed and solution-focused in a fast-paced environment.
• Strong team player, open to collaboration and always ready to support colleagues when needed.
• Customer-focused mindset, with a natural ability to assist others and provide helpful, courteous service.
• Proactive problem-solving skills, with a practical and resourceful attitude toward day-to-day challenges.

P&O Ferries