Senior ERP Consultant (Financials) - foreign languages required
Oracle
- România
- Permanent
- Full-time
- This position is for an experienced professional with a hands-on functional background in the Oracle ERP (SaaS) suite of products. Ideal candidate understands not only the concepts of Customer Financials business environment.
- Responsible for supporting critical business operations.
- Works independently to provide quality services to multiple customer engagements.
- Performs varied and complex duties and tasks that need independent judgment to support Oracle products and technology to meet customer needs.
- Applies Oracle methodology, company procedures, and leading practices.
- Perform root cause analyses and recommend meaningful updates to the following functional and operational items: dimensionality and hierarchies, business rules code, metadata properties, data forms and reports, data management processes and others as needed
- Provide input to help guide the development of customer solutions (pre-implementation), as well as address customer questions and concerns regarding the functionality of their Oracle ERP environments (post-implementation, ongoing maintenance)
- Collaborate with offshore team members and business customers globally
- Customer Management
- Ability to understand customer urgency and sensitivity of the problem
- Strong Verbal and Written communication skills
- Cloud Financials - GL, AP, AR, FA, CE, Expenses
- Other Skills - ITIL Foundation, Escalation Management, Problem Management
- Should have Implementation, support or upgrade of Oracle SaaS Financials Suite of products with at-least 1 implementation experience on SaaS Financials
- Experience in understanding customer requirement
- Customer facing and Good communication
- Experience on working on Agile Methodology
- Good communication skills
- As a primary point of contact for customers, should be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
- Experience with all aspects of the system - support, testing and Pre & Post implementation activities
- Resource should be able to independently work on Support and resolving issues
- Resource should be able to investigate, analyze and provide solution for any customer specific requirements
- Work with OMCS/DBA team. Knowledge of SRs, RFCs and My Oracle Support is required
- Lead the team through all aspects of service delivery
- Foreign language proficiency (Italian, German, Spanish, Dutch, Swedish)
- Which includes being a United States Affirmative Action Employer