Team Leader Customer Service (with German, Italian, Dutch)

DKV Mobility

București
Pregătire
Full-time

Acum 24 de zile

Scurta descriere a companieiDKV Mobility is the leading European B2B platform for on-the-road payments and solutions with a history of purpose driven growth for ~90 years. With our DKV Mobility service cards, our ~active customers can fuel and charge their vehicles with access to the largest energy-agnostic acceptance network in Europe; including ~67,000 conventional fuel stations, ~EV charge points and ~20,000 alternative fuel stations. Moreover, DKV Mobility is a leading provider of toll payment solutions in Europe, while also offering mobility solutions including vehicle services at ~30,000 vehicle service stations and innovative digital solutions. As part of our financial solutions, we are a leading VAT refund service provider. With ~1,700 employees, DKV Mobility generated a transaction volume of €12bn and a revenue of €492m inure purpose is to drive the transition towards an efficient and sustainable future for mobility.A company's purpose is bigger than its products and services. It is the reason for which something is done or created, the reason for its very existence. Our purpose reflects our corporate DNA and addresses the "Why" behind our work.Since day one, DKV Mobility has always been a purpose-driven company, always in motion. It is our DRIVE that has and will remain our constant companion, pushing us to constantly do better for all our stakeholders.Mobility, our industry and the backbone of our economy, is changing. As a market leader it is our responsibility to be a driving force of this TRANSITION.In this transition our customers need us more than ever. With access, technology, finance & trust we remain their reliable partner, guiding them towards a more EFFICIENT future. And by taking this road we create positive SUSTAINABLE change to keep our blue planet green and turning.This is our Purpose: To drive the transition towards an efficient and sustainable future of mobility.CerinteWhat makes you a great fit:We're looking for someone who thrives in change, enjoys leading people, and is passionate about delivering excellence for customers.2-3 years of experience in a Customer Service role.
Experience in leading or supervising a team (a plus).
German, Italian or Dutch and English fluency (mandatory).
Familiarity with SAP, MS Dynamics, or similar tools.
Strong proficiency in MS Office (Excel, Word, Outlook) and reporting tools (Excel, Power BI).
Outstanding people management, coaching, and communication skills.
Problem-solving and decision-making ability under pressure.
A proactive, solution-driven mindset, energized by change.
Willingness to travel occasionally.ResponsabilitatiWhat you'll do:
As our Customer Service Team Lead, you'll guide a team of motivated Customer Service agents while staying close to day-to-day operations. About half of your time will be hands-on, leading by example, monitoring performance in real time, and ensuring we deliver exceptional service.Lead, coach, and inspire your team to achieve and exceed KPIs.
Spend about 50% of your time hands-on in daily operations, leading by example.
Conduct regular 1:1s, coaching sessions, and performance reviews, helping your team unlock their potential.
Act as a role model for customer-centricity, ensuring we consistently deliver excellent experiences.
Monitor performance in real time, adjusting staffing and resources to meet demand.
Use data insights (Excel, Power BI, reports) to spot trends and drive improvements.
Partner with Quality, Training, and Process teams to streamline workflows and remove bottlenecks.
Collaborate with stakeholders to resolve customer pain points.
Drive continuous improvement projects to make our services smarter, faster, and more efficient.
Foster a culture of engagement, accountability, and curiosity in your team.Alte informatiiWhat we offer:Attractive benefits package
A great work environment with great colleagues that offer support and guidance
Regina Maria medical subscription for you and your family according to internal policy
Meal vouchers
Special discounts for gyms
Additional days off
DKV card with discount for fuel valid in 25 countries
When you are in the office can have free facilities like massage, fruits, coffee
Flexible working environment within a dynamic team.
We value and respect a good work life balancePoti aplica la acest anunt doar prin crearea unui cont pe hipo.ro, fara sa iti faci si un CV.
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