Senior CX Consultant (foreign languages required)
Oracle
- România
- Permanent
- Full-time
- This position is for an experienced professional with a hands-on functional background in the Oracle Customer Experience Cloud (SaaS) suite of products.
- Ideal candidate understands not only the concepts of Customer Experience but also how they apply to the day-to-day processes of a Production business environment.
- Responsible for supporting critical business operations.
- Works independently to provide quality services to multiple customer engagements.
- Performs varied and complex duties and tasks that need independent judgment to support Oracle products and technology to meet customer needs.
- Applies Oracle methodology, company procedures, and leading practices
- Perform root cause analyses and recommend meaningful updates to the following functional and operational items: dimensionality and hierarchies, business rules code, metadata properties, data forms and reports, data management processes and others as needed
- Provide input to help guide the development of customer solutions (pre-implementation), as well as address customer questions and concerns regarding the functionality of their Oracle EPM/Hyperion environments (post-implementation, ongoing maintenance)
- Collaborate with offshore team members and business customers globally
- Customer Management
- Ability to understand customer urgency and sensitivity of the problem
- Strong Verbal and Written communication skills
- Good techno-functional skills in Oracle Fusion Applications in CX area
- Should be aware of Sales and Service Business flows.
- Should have thorough knowledge of Groovy Scripting
- Knowledge on OTBI reports/BI reports
- Lifecycle Management and/or implementation experience in Oracle CX products like “B2B Sales and Service”, Eloqua and Responsys.
- Strong troubleshooting and problem-solving skills in complex environments like in Marketing Automations
- Ability to develop solutions in B2B sales and Service applications as per the customer requirement
- Should be a quick learner of other Oracle CX Cloud components.
- Should have a strong customer facing skills.
- Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business.
- Excellent team player, willing to learn new technologies & problem-solving skills.
- Strong organization skills, detail oriented & communication skills.
- Willingness to work in customer time zones
- The day in the job would include the following activities in
- University degree, with post graduate technical or management qualifications or other relevant experience.
- Foreign language proficiency (Italian, German, Spanish, Dutch, Swedish)
- Which includes being a United States Affirmative Action Employer