CJE Country Onboarding SEPA PSS
ING
- București
- Permanent
- Full-time
This CJE- Country Onboarding role has responsibilities on operational level to connect the country at operational and technical level to the central services.You will be working in the areas of Products, Operations and Technology both on PSS and Country side.You are based in the Onboarding team of Customer Journey Experts and work day to day with your program team, for example Program Instant Payments, Program Assisted Channels, Program Germany transition etc. The onboarding CJE is the spider in the web, working with Product Lead, Service Owners, Country representatives, Squad Masters, Feature Engineers .As a CJE ‘Country Onboarding’ you report hierarchically to the Product Lead SEPA Credit TransferYour day to dayThere are two main sets of activities in your new roleOnboarding the service at country level
- You support the intake of countries together with the services team
- You realize country requirements together with the Feature Engineers
- You advice the Squad Masters on the roadmap for PSS and Country recipient
- You support the Program delivery manager/Country Lead with management reporting
- You improve the services country ‘cook book’ to create best practice toolkit
- You advice on required changes to our service catalogue and overall PSS roadmap
- You support Product Lead and Program delivery manager in management reporting
- Experience with program/ project management, preferably in Payments
- Experience with product- and service management and processes
- Experience with working with near/offshore teams is an advantage
- Strong analytical skills and an eye for detail, naturally collaborative person and eager to propose creative solutions to problems
- Bachelor / Master’s degree
- An excellent level of English