Local IT Support Engineer(on-site )

București
Permanent
Full-time

Acum 1 lună

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.Job roleThe IT on-site Support Engineer is the dedicated person who supports the good run of the organization, from the technical and knowledge perspective. He actively and constantly educates the end user community for the new technologies that we are adopting.What you will do

Desk side Break-fix support for computers, mobiles, Support for local meeting Rooms;
Responsible for the onsite IT Setup (connectivity/maintenance/troubleshooting)
Responsible for Local IT hardware and software topics
Records and solves tickets / incidents raised by users
Responsible for the IT Inventory (yearly cleanup, update and reporting if required) and physical asset tracking and updating
Constantly find new ways to support the customers better by bringing new ideas and implementing them (hardware, connectivity, networking, etc.);
Educates the end user community for the various technologies we are using;
Participates to IT adoption initiatives
Accepts and provides for the technical changes coming from the group and makes proper announcements of installation/availability;
Provision of IMAC/R (Installation / replacement / change / relocation / removal) services;
Maintains the relationship with the local providers for IT related matters
Creates and updates IT procedures
Implements IT policies/procedures/processes that come from the group
Responsible for IT induction of new joiners and support for all employees working onsite / remotely
Responsible for the demand management process - ongoing management of workstation and workplace services to enable simplicity, service cost, performance, and risk transparency
Coordinates the local IT SPOC team
Provides technical input and is involved in the IT equipment acquisition process
Responsible for IT equipment disposal process

What you bring

Minimum 2 years of experience in an on-site Helpdesk position;
Good networking knowledge (LAN/WAN TCP/IP based networks);
Good troubleshooting skills;
Good knowledge about Microsoft Windows OS (installing, configuring);
Knowledge in using MS Office 365;
Good Knowledge with Service Now
Fluent in English;
Advanced PC knowledge (including MS Office package);
Proven organizational and self-motivation abilities;
Able to work independently.

You have

Strong social, analytical and communication skills;
Flexible, and the ability to work hard as part of a team and to work well under pressure;
High motivation to manage and finalize tasks in complex environment

What we offerWe support your well-being

Access dedicated counseling services, mental health resources, and well-being sessions designed to keep you feeling your best
Enjoy a personalized benefits package through a monthly budget on the Benefit platform, covering medical subscriptions, meal tickets, private pension plans, life insurance, Allianz Tiriac exclusive insurance discounts, and many more.
Prioritize what truly matters with time off on your birthday, additional vacation days for each year with Allianz (up to five extra days), Paid leave on December 24th and 31st, plus the flexibility to swap weekend holidays for extra days off, and special allowances for significant life events.

We invest in your growthTake advantage of an extensive learning curriculum tailored to support your career growth and meet your professional needs, with access to a wide range of technical and soft skills trainings, international certifications (including Agile, Lean Six Sigma, PRINCE2, ITIL, IFOA, ACCA, IACCM, and more), learning resources from LinkedIn and Allianz platforms, language development opportunities (German, French, English), and our dedicated Leadership Program to help you reach the next level.We value you and your workWe acknowledge and recognize your work through performance-based rewards to celebrate your achievements, team, and individual recognition programs to celebrate your contributions and internal referral bonuses.Your personal information, including sensitive data, may be shared with Hiring Managers to evaluate your suitability for the role. Only candidates who meet the criteria will be contacted, and all applications will be treated with strict confidentiality.#LI-RR1Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.Join us. Let's care for tomorrow.

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