Collection&Disputes Analyst with Polish

British American Tobacco

București
Permanent
Full-time

Acum 13 zile

BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!ROLE PROFILEJOB TITLE: Collection&Disputes AnalystFUNCTION: FinanceSUB FUNCTION: Order to CashCITY & COUNTRY: Bucharest, RomaniaJoin the Order to Cash Department in the Collection&Disputes TeamOrder To Cash is a defining part of our company's success, and it also plays a big role in driving the organization's relationship with the customer. It refers to all the steps involved in processing customer orders from the moment a customer places the order to when payment is received and applied to accounts receivable.Joining the Collection&Disputes Team, you'll find a knowledgeable squad in processes like Order Release, Disputes Management, Credit Committee Management, Direct Debit and many more. Our customers are BAT Entities from around the world and we have a complex scope with more than 30 of them. The main objectives revolve around collecting and managing the incoming payments, analysing the overdue, managing disputes and creating a good business relationship with customers. Accuracy is key, because all our work is subject to SOx Compliance.ROLE SUMMARYWhat are the key objectives and expectations from this role?We are looking for a person that:

Can strongly understand the cross-departmental impact
Is detailed oriented and able to perform in a fast-paced environment
Has positive thinking attitude
Able to create cooperative environment within the team
Has an ability to communicate at all levels and apply high professional standards
Is customer oriented

What is the direct impact of this role on the team or organization?

Monthly KPIs reporting on the local and global level
Relationships with the stakeholders
Company's Cash Flow

ACCOUNTABILITIES

Maintain a close relationship with the EM/ Customers and acts on EM queries timely and accurate
Ensure all controls are in place as per the agreed SLA's and internal procedures
Assist in the identification of continuous improvements to the GBS Order to Cash processes
Work closely with other GBS functions
Assist in training new colleagues in order to reduce process mistakes and improve accuracy and efficiency
Understands the organization's key strengths and aligns personal goals with the organization's objectives
Support the activities in scope for migration to be moved into shared service, in line with the migration framework and plan

EXPERIENCE, SKILLS, KNOWLEDGEExperience Required

At least 1 year work experience in a field like Finance, Accounting, Customer Queries Management, Customer/Vendor Management, Back Office, Customer Support or Audit

Technical / Functional / Leadership Skills desirable

Polish&English (reading, spoken and written) fluent level
High level of Microsoft Office suites knowledge
Eager to work in a team or cross functional
Demonstrates a positive attitude while focusing on completing tasks or goals
Customer oriented attitude
Problem solving skills
Communication skills
Process improvement and results oriented mindset

“Would be plus but it's not a blocker” skills

SAP Knowledge
Previous Shared Service/BPO experience
Knowledge of any other language than English
Abroad experience (faculty or work)
Aptitude for financial reporting
Understands the basics of cash-flow accounting & forecasting.

WHAT'S IN IT FOR YOU?Benefits & Perks:

Comprehensive benefits package - meal tickets valued at 35 RON, annual bonus, vacation bonus, transportation bonus, relocation support, extensive health & life insurance, private pension pillar III, holiday perks (for Christmas & Easter), birthday day off, extra days off for legal holidays landing on a weekend, preferential discounts (like Therme, Lensa and Bookster), wedding & childbirth incentive, support for parents
Career development plan with international career opportunities, global exposure, with focus on training & development, ACCA & CIMA sponsorship
Flexible working model working from home vs. working from the office

What to expect in our recruitment process?

1st interview with our Recruiter
2nd interview with Hiring Manager

Insightful Interview informationWe are excited to meet you in our interviews! As such, we're interested in knowing you based on your actual work experience, on your motivation, on your eagerness and desire to be a part of a team and of feeling proud of your and your team's achievements. When it comes to where do you see yourself in 5 years, we hope you see yourself on a beach or peak of mountain.So come prepared for a situational-based interview, we're eager to assess problem solving, decision making and communication skills. Bring real life examples from your experience and keep in mind we're here to answer all your curiosities about our company.Bring good vibes and join BAT!We are BATAt BAT, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

Global Top Employer with 53,000 BAT people across more than 180 markets
Brands sold in over 200 markets, made in 44 factories in 42 countries
Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
Diversity leader in the Financial Times and International Women's Day Best Practice winner
Seal Award winner - one of 50 most sustainable companies

Belonging, achieving, togetherCollaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

British American Tobacco

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