Contact Center System Engineer
Arvato
- Brașov
- Permanent
- Full-time
- Initial takeover of simple tickets (user management, authorization adjustments, etc)
- Joint and independent review of tickets and solutions (knowledge building)
- Accompanied and independent training (documentations, online trainings, etc) indifferent Contact Center solutions
- Migration support, Customizing, testing and management of on-prem and cloud based Contact Center solutions (Genesys Cloud contact center, SAP contact center / Sinch contact center, Samwin contact center or equivalent)
- Commitment to familiarization and adoption of additional technologies and topics in the Contact Center environment
- Bachelor or Master's degree in information systems, Computer Science, Computer Engineering, or equivalent
- Minimum of 2-3 years' experience
- Voice-over-IP knowledge/protocols hands on experience
- Network know how and principles on routing
- Good knowledge of English and German
- Good communication abilities (actively soliciting conversations and knowledge sharing)
- Willingness to learn new solutions/systems
- Experience in dealing with ticketing systems desirable.
- Optional: programming knowledge, MS SQL databases, REST-API
- Highly competitive salary proposal
- Strong employee benefits list: brand new office, private medical insurance, certified training possibilities, 24 vacation days + free birthday leave, regular team-building and company events, as well as other benefits according to company's benefits policy, Bi-annual bonus based on the seniority within the company, meal tickets and different gift vouchers, etc.
- Possibility of growth within Arvato Systems Global Delivery frame
- Interesting projects and solutions implement and operate for Bertelsmann Group and international external customers
- Committed and helpful team with a "WE" feeling
- Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
- Friendly, multicultural and cooperation orientated colleagues.
Country: Romania
State/Region: Braşov
City: Brasov
Postal Code: 500446
Job ID: 269293Date: Apr 3, 2024Location:Brasov, BV, RO, 500446