Product Lead | Ecommerce @ING Bank
ING
- România
- Permanent
- Full-time
- Deliver the value proposition for each strategic customer segment (WB, SME & MCB, MCSE)
- Improve e-commerce products P&L
- Increase customer satisfaction
- Ensure e-commerce products & processes compliance with internal and external standards
- Manages the new products developments and/or update initiatives, during the entire product lifecycle (technical requirements, testing, implementation, communication)
- When needed, takes on project management responsibilities for new initiatives implementation
- Responsible for testing and coordinating the functionality tests related to the products’ updates and associated applications;
- Proposes updates and reviews of processes, products and commercial offer based on feedback from clients, the network and the analysis performed
- Stays informed on market developments and innovation and combines market knowledge in order to formulate the right product proposition;
- Monitors E-Commerce business profitability and other key performance indicators (portfolio and process related) in order to permanently improve cost efficiency and deliver on expectations;
- Collaborates closely with Sales departments in identifying sales opportunities on all channels and in updating products, processes and offers based on feed-back received;
- Monitors key indicators for existing portfolio, understanding potential deviations and suggests adjustment measures when necessary, while keeping the customer at the core of developed actions;
- Monitors the customer satisfaction surveys and proposes actions accordingly;
- Responsible for e-commerce services SLA achievement
- Responsible for underlying IT applications compliancy with internal security standards and applicable legislation (e.g. GDPR, PCI DSS)
- Participates in ING Group projects and initiatives;
- Participates in public events and conferences as ING spokesperson;
- Positively influences, collaborates with and identifies stakeholders across different tribes; Coordinates management of stakeholders up to senior management level.
- Coordinates and facilitates the team work; Coaches and mentors team members;
- Responsible to ensure that products, processes and related documentation are compliant with the internal/external requirements, risk policies, regulations.
- Positive attitude, high degree of responsibility, disciplined, analytical and problem solving skills, attention to detail, results oriented, customer orientation, relationship and communication ability, initiative, able to work under pressure;
- Professional Knowledge: understanding the regulatory framework for cards business, good knowledge of business strategy, understanding of ING’s distribution business model;
- Education: Bachelor degree;
- Experience: minimum 5 years of experience in financial services or telecom in areas like product managet and project management; previous experience managing e-commerce products is a plus;
- Professional Qualifications: previous experience in informal coordination of a team, P&L responsibility; Agile methodology;
- IT knowledge: proficiency in Microsoft Office;
- Foreign languages level of knowledge: English ( written and spoken) fluent.
- Impactful work in a fun and collaborative environment;
- Open-concept offices designed for both team work and relaxation;
- Corporate events and social gatherings;
- Hybrid way of working with flexible working schedule and short week options;
- Monthly budget on Benefit platform;
- Extra annual leave days depending on the total length of working experience;
- Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications;
- Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments;
- Context to make an impact through Sustainability and Corporate Social Responsibility projects.