Service Desk Analyst with French and Italian

Wipro Vezi toate joburile

  • București
  • Permanent
  • Full-time
  • Acum 1 lună
We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesAccept All CookiesSearch JobsJob DescriptionApply nowStartPlease wait...Job Title: Service Desk Analyst with French and ItalianCity: BucharestState/Province: BucharestPosting Start Date: 3/10/26Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description:ResponsibilitiesService Desk/Technical supportResponsible for Service ticket creation/ resolution/ assignment/ categorization/ prioritization/ escalation/ tracking/ closure and feedback as per defined SLAs and KPIsManaging phone calls received from the client by applying the specific rules and provisions communicated at the process levelSolving technical problems/incidents reported at the process level by following the specific steps and by being compliant with all the communicated parameters and specificationsIncident Management/Managing incidentsPreparing the MIS incidents in accordance with internal requirementsRedistributing the tickets that have not been resolved (when applicable)Routing / tracking the tickets allocated in the system or other PRGsProactive actions in order to effectively manage the Service Now Queue ManagementProblem ManagementIdentifying the general tendencies at the call/ticket level and communicating the results to the supervisor in order to manage better the activity at the project levelCreating additional tickets for simpler issues and connecting them to the parent tickets (which describe the general issue)Monitoring the case resolution and updating informationContacting the customer in order to confirm the encountered issues (where applicable)Adherence to the quality standards communicated at the process levelC͏ritical skillsForeign language skills:English language skills (speaking, writing and reading)Italian language skills (speaking, writing and reading)French language skills (speaking, writing and reading)University studies completed or in the process of completion.Willing to learn ITIL Service Delivery (Incident, Problem and Change Management procedure)Willing to learn new skills and experience in solving UAM, PWD resetting and messagingWilling to learn troubleshooting skills and shrink-wrapped applications (MS Office, Adobe etc.)Previous experience in BPO/Call Center/ IT Support in a Corporate environment and/or other high customer sensitivit͏Deliver: No.Performance ParameterMeasure
1.Service Desk DeliveryAdherence to TAT, SLA as per SoWMinimal EscalationCustomer Experience
2.PersonalAttendanceDocumentation etc.͏͏Mandatory Skills: Service Desk Management .Experience: 1-3 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.Apply nowStartPlease wait...Information at a GlancePrimiți alerte de joburiPrimiți notificări când avem poziţii deschise și alte știri relevante despre carierăVeniţi alături de joiExplorați poziţiile deschise care se potrivesc intereselor și abilităților dvs. / voastreDacă întâlniţi e-mailuri, reclame sau persoane suspecte care oferă locuri de muncă la Wipro, vă rugăm să ne trimiteți un e-mail la . Nu trimiteți CV-ul prin e-mail la acest ID, deoarece nu este monitorizat pentru CV-uri și aplicații de carieră.Orice plângeri sau nelămuriri cu privire la practicile de angajare neetice/neloiale trebuie direcționate către Grupul nostru de Ombuds la .Suntem un angajator cu șanse egale. Toți solicitanții calificați vor fi luați în considerare pentru angajare fără a ține cont de rasă, culoare, castă, credință, religie, sex, stare civilă, vârstă, origine etnică și națională, identitate de gen, expresie de gen, orientare sexuală, orientare politică, statut de dizabilitate, statut de veteran protejat sau orice altă caracteristică protejată de lege.Wipro se angajează să creeze un loc de muncă accesibil, favorabil și incluziv. Amenajări rezonabile vor fi oferite tuturor solicitanților, inclusiv persoanelor cu dizabilități, pe tot parcursul procesului de recrutare și selecție. Amenajările trebuie comunicate înainte de cerere, acolo unde este posibil, și vor fi revizuite individual. Wipro oferă oportunități egale tuturor și prețuiește diversitatea.© 2026 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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