IoT 1st Line Service Support Technician
Vodafone
- București
- Permanent
- Full-time
- Performs monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, using available tools.
- Provides 24h/24h technical support, gathers all the required information from customer or monitoring systems to quickly solve all the hardware and software incidents; coordinates the investigations, when needed.
- For some of the solutions delivered, modifies, and adapts existing software solutions for a better performance and customer experience.
- Provides technical information to customers about events and alarms that affect services, using agreed methods of communication.
- Works in compliance with the operational agreements and to fulfil the key performance indicators of the service (speed, response time, error rate).
- Minimal knowledge in Telecom on the following technologies: Core Telecom Network (2G/3G/4G) and IP networks
- Network architecture knowledge: Circuit Switch & Packet Switch
- Knowledge of protocols GTP, IP,
- Experience using monitoring and ticketing software.
- Minimal knowledge in Linux/UNIX, CLI, any distribution.
- Fluent in both written and verbal English
- Cisco Certification CCNA (Routing & Switching
- ITIL methodology basic knowledge
- Work from Home - hybrid approach
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of a technology changing company
- Flexible Vacation - Take time off when you need it, we trust you
- Special Paternal Program - 4 months of paid paternity leave