Level 2 Technical Support Professional with German (Hybrid)

Honeywell

București
Permanent
Full-time

Acum 26 de zile

Join a team recognized for leadership, innovation and diversityExperienced Technical Support Professional (Hybrid)The Exp Tech Supp Professional is the primary customer facing Technical Support contact for customers, both external as well as internal.
Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.HoneywellWith over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.As a global technology leader, the mission of Honeywell PMT is creating future-forward solutions that change the way the world works. The inventors, chemists, and engineers of PMT are continually pushing technological frontiers to shape the future chemicals, materials and energy.Key responsibilities:

Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support)
Provide pre- and post-sales technical assistance for internal and external customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations
Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to tier 2 and/or management
Build relationships with customer base and become knowledgeable about the customer's needs. Keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality
Support the knowledge-sharing mindset and apply the Knowledge Management Methodology (KCS) guidelines. Knowledge Base co-ownership requires ongoing efforts to continuously create and enhance solutions in the database.

Key skills and qualifications:

Excellent / Fluent in English, both verbal and in writing
German language both verbal and in writing
Bachelor degree in a technical related field or an equivalent and relevant combination of education, experience and industry recognized certifications (examples: Faculty of Computers, Electronics and Telecommunications)
Minimum 2-3 years related work experience in a Technical Support / Technical Service Desk environment
Experience with Knowledge Management best practices

Our offer:

Competitive Salary regularly increased based on your performance
Attractive summer vacation allowance
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
In-house and external learning platforms supporting development opportunities
Additional medical insurance supporting you and your family including flu vaccination, life insurance

Equal opportunity statementWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!#TheFutureIsWhatWeMakeItAdditional Information

Category: Customer Experience
Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU
Nonexempt

Global (ALL)

Honeywell

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