Accelerate Your Career: German-Speaking Customer Support Excellence
- București
- Permanent
- Full-time
- Deliver superior customer support in German and English through phone, email, and chat
- Assist users with inquiries, resolve issues efficiently, and ensure high satisfaction rates
- Navigate complex requests, troubleshoot effectively, and offer clear solutions
- Maintain detailed records and escalate cases as needed in line with procedures
- Collaborate closely with colleagues to deliver a seamless service experience
- Proficiency in German (C1 or above) and solid command of English (B2 or above)
- Strong communication and active listening skills
- Solution-driven, detail-oriented, and able to manage multiple tasks with poise
- Adaptability and a positive attitude towards new challenges
- Enthusiasm for delivering excellence and exceeding expectations
- Willingness to work rotating shifts (daytime, including weekends)
- Competitive salary structure with a generous sign-on bonus
- Monthly performance bonuses to recognize your achievements
- Extensive onboarding and continuous professional training to set you up for success
- Supportive, diverse, and energetic workplace culture
- Comprehensive health and dental coverage, life insurance, and exclusive discounts
- Opportunities for advancement and personal development
- Relocation and onboarding assistance available if required