L2 IT Customer Support with French & English

Timișoara, Timiș
Permanent
Full-time

Acum 13 zile

Company DescriptionEVERIENCE supports the companies' digital transformation by combining the unique know-how of its teams with the most relevant technologies.Because the future of companies is closely linked to the success of its employees, EVERIENCE supports 1,200,000 users for more than 200 companies. With 12 sites in Europe (Aix, Angers, Bruxelles, Essen, Frankfurt, Lille, Lyon, Milan, Montpellier, Nantes, Paris, Timișoara) and 1 site in Tunis, EVERIENCE has sustained growth and a turnover of 165 M€ in 2020.Diversity is part of the company's DNA and developing the skills of its 3,000 employees is at the heart of EVERIENCE management.EVERIENCE Romania is present in Timisoara since 2013 and received 2019 the 1st prize for High Tech companies in the local market.Our main activities:

Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO Business Process Outsourcing (20%): Externalization of business processes, back-office activities within our specialization

Choose a job that makes sense among our current opportunitiesJob Description😎 We want you in our team!

If you'd like to be part of an international team, we need you!
We are searching for tech-savvy enthusiasts!
If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague!
And you'll also be considered a hero when you solve our customer's challenges.

👀 What you will do:

Provide user assistance in one or more technical areas by providing specific answers
Perform, if necessary, an escalation to the appropriate competence team
Connect remotely (by phone, email, etc.) and occasionally with the user
Participate in the development of team skills
Receive requests
Qualify the request according to the terminology
Process the request according to the procedures
Provide answers adapted to the request and the needs of the user
Follow up on files
Participate in the ongoing training of the team
Participate in the optimization of the service by being a force of proposal in the organization, on procedures and processes

QualificationsWhat about you?

Spoken languages: fluent French and English (B2/C1);
Technical expertise in office environments and processes knowledge background;
Advanced incident analysis in communication with the end-user (no script creation);
Admin Office 365, Sharepoint, One drive, Outlook, access rights management (no Power Platform). Same rights as N3 in the console. OIM (One Identity Manager) console. Rights in AD, Azure AD;
Provide task completion with online user (software installation, sharefolder, shared mailbox);
Excellent customer service abilities: client orientation, active listening and interpersonal skills;
Ability to work in a dynamic environment and multitask;
Availability to work in day shifts.

Additional Information🎁 What we offer:

Permanent contract
Central building offices with an excellent view of the city, top facilities and equipment
Competitive salary
Performance bonus
Expense account for holidays
Meal tickets and gift vouchers
Training opportunities
Regina Maria medical package
Extra vacation days
Fruits on the house

What about choosing much more than a job? #AJobThatMakesSenseAll our positions are open to people with disabilities

Everience

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