Technical Support Engineer

București
Permanent
Full-time

Acum 1 zi

We are a technology-driven organization focused on integrating technology into everyday life and enabling innovation through advanced solutions, including software development, infrastructure, and emerging technologies like AI and Machine Learning. We foster a collaborative, entrepreneurial environment where employees are empowered to grow and make an impact. Our SaaS platform transforms traditional parking into a smart mobility solution for B2B real estate, enabling optimized use of parking and EV charging spaces, new revenue streams, seamless integrations (fleet, HR, access systems), and end-to-end digital user experiences. We are looking for a proactive and versatile Technical Support Engineer to join our team. In this role, you will ensure customer satisfaction and system stability by investigating and resolving technical issues while collaborating with cross-functional teams.#LI-II1

Investigate and resolve customer-reported issues end-to-end.
Monitor and troubleshoot production systems using tools such as Azure Application Insights and Netdata.
Analyze and debug issues using SQL Server, APIs, and internal tools.
Collaborate with hardware partners and third-party providers (e.g., devices, cameras, barriers).
Communicate effectively with customers throughout the resolution process.
Support onboarding and go-live activities for new installations.
Contribute to product quality through testing and QA improvements.
Identify and automate repetitive tasks using scripts or tools (e.g., AI assistants).
Analyze customer and operational data to generate insights and recommendations.
Improve internal processes to enhance team efficiency and scalability.

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