IT support Help Desk Agent

• You will work closely with our client in executing the pre-defined activities in the stream of IT Level 1 helpdesk support
• The job begins when the Client user reaches you in the form of call, chat or email to for a technical issue. You will be required to verify basic information and then address the issue.
• You will need to close the issue based on the pre-determined options given for the same. The issues that cannot be resolved are escalated to the next higher level.

• Experience in Helpdesk /Service Desk
• Technical Qualification preferred
• Good knowledge and experience in ticketing procedure, prioritization of tickets, experience on common ticketing tools - Service Now, BMC Remedy, etc
• Good level of English Language
• Understanding of common computer hardware and common technical terminology

• unlimited contract;
• private medical insurance;
• meal allowance.
• opportunity to grow and learn

Infosys