IT Business Services Senior Consultant - SAP Basis/Hana
SAP
- Timișoara, Timiș
- Permanent
- Full-time
- Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support
- Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion
- Analyze current landscape setups and come up with proposals for improvement
- Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
- Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
- Mentor and Guide junior members of the team
- 4-6 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
- Bachelor's or master's degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
- Strong customer service focus, paired with analytical and solution-oriented thinking
- Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
- Knowledge on HANA and the underlying infrastructure is beneficial
- Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
- Ability to work in international teams and under pressure, constantly adding value to customer and within organization
- Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
- Experience in communication with customers and managing expectations
- Strong customer focus and service minded
- Strong communication and networking skills
- Good analytical and solution-oriented thinking
- Good team player and ability to work effectively in international and virtual teams
- Continually develop SAP solution core skills and business knowledge based on accumulated experience.
- Able to provide knowledge transfer from certain technology areas
- Proactive in learning and highly self-motivated
- Proficiency in written and spoken English
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 373598 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 373598Posted Date: Mar 9, 2024Work Area: Information TechnologyCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Timisoara, RO, 0300011Job alert