Junior Desktop Support Engineer

• Support the asset lifecycle management of IT endpoints and technologies, including Mac, Windows, and Ubuntu
• Support Google Workspace & Chrome

• Google is our default toolset for collaboration and productivity; ongoing management of this environment is essential to maintain consistency across
• Google Workspace is used across the organization for mail, calendar & online meetings, collaboration (i.e. docs, sheets, slides), and productivity
• Google Chrome is our default browser
• Support Atlassian - Jira & Confluence to track open requests and share information across the organization

• Jira & Confluence are our engineering collaboration toolset
• Jira Service management is broadly used across the organization to track service requests for operational efficiency and SOC2 compliance
• Manage the IT onboarding/offboarding processes for Joiners/Movers/Leavers as you welcome/offboard employees in a professional and efficient manner
• Work with information security to ensure continued compliance with auditing requirements as required, including ISO 27001 best practices
• Champion and promote IT as an enabling function to facilitate and accelerate IT standards across the organization

• Have experience in a support organization of a high-performing scale-up organization
• Show strong technical understanding of 2 of 3 of Mac, Windows, or Unix desktop operating systems
• Have the ability to troubleshoot and resolve issues, using local resources (including Google & Internet search) to research solutions
• Have the ability to document processes via Confluence (knowledge base) and workflows
• Show us good written and oral communication skills; comfortable reaching out to users at all levels in the company to request information
• Be confident to ask for help when you cannot find answers

• Familiarity with modern collaboration and office productivity tools, including Google Workspace &, Google Meets, Jira & Confluence, HR Systems (we use HiBob) and Slack
• Experience with delivering service desk / IT helpdesk services. Hands-on experience managing and supporting Jira Service Management
• Knowledge of information security and secure service delivery
• Proven experience working in IT delivery roles

• Competitive salary aligned to your skills and experience
• Equity as we want you to have a part of what we are building
• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
• You will also get an annual budget of 1215 RON to kit out your home office
• Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve
• Annual learning budget of 10,450 RON (prorated based on start date) to drive your performance and career development
• Meal Vouchers 30 RON/ Day
• Access to an Employee Assistance Programme (Atlas)
• Medical Insurance
• 7Card Subscription (upon request)

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