Enterprise Customer Success Manager

Teramind

București
Contract
Full-time

Acum 1 lună
Aplică ușor

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe have used' Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other, and respect each other while delivering best-in-class security solutions.About the RoleTeramind is looking for a Customer Success Manager to help our clients achieve maximum business impact with our market-leading cybersecurity software.
This role will help manage the onboarding, user training, and account management functions for our customers.Your day-to-day

Own the post-sales client relationship across onboarding, training, renewal, and upgrades
Serve as the integral link between our end-users and the Support, Product, and Marketing teams
Actively engage with assigned customers to understand their goals and challenges with the software and ensure that their use aligns accordingly to meet their needs
Monitor and ensure upcoming renewals to maximize client retention
Monitor, measure, and improve leading indicators of customer relationship health such as product usage, engagement, NPS, and Customer Satisfaction
Identify revenue opportunities either internally (license expansion within the customer account) or externally (customer decision maker changes firms) for Sales

Requirements

2 years in a B2B SaaS Customer Success role
Experience with subscription renewal and upgrade sales cycles
Experience with Multi-Threading across an organization
Working knowledge of Enterprise structures and ability to navigate within
Ability to manage projects that span multiple months
Extreme attention to detail and organizational skills
Excellence at building and managing high-level customer relationships
Willingness to roll up your sleeves and understand the finer technical points of the product
Ability to have high-stakes conversations with a variety of stakeholders

BenefitsAt Teramind, we’re a collaborative, forward-thinking team where new ideas come to life, experience is valued and talent is incubated.

Competitive salary with a focus on a global market
Career-growth opportunities
Flexible Time Off and Paid Time Off benefits
Ongoing training and development opportunities

About our recruitment processWe don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story.You can expect up to 4 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.All roles require reference and background checks
Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

Teramind