Customer Excellence Representative with German | Cluj-Napoca

Sales Consulting

  • Cluj-Napoca, Cluj
  • Permanent
  • Full-time
  • Acum 1 lună
Scurta descriere a companieiSales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)Cerinte-English Language B2+ skills
-German Language C1+ skills
-Good written and oral communication skills
-Basic level of technological understandingResponsabilitati-Through incoming customer emails and phone calls, provide information about services, take, enter and process orders, answer email regarding invoices status and obtain details of issues/complaints. Attempt to resolve customer enquiries through first contact resolution;
-Invoice related questions, order related questions, services, customer data and inventory administration, support for our online platforms;
-Provide support in solving Disputes and escalations that might impact the collection process;
-Supporting Customer Care department to create efficiencies through reduction in waste and helping to drive self-serve initiatives.Beneficii
  • Abonament medical
  • Tichete de masa
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