HR IT Support Engineer

București
Permanent
Full-time

Acum 1 lună

Join us in ensuring the stable, secure, and efficient operation of Siemens Energy's Global Mobility Management (GMM) IT solution! In this dynamic role, you will focus on application support, incident and problem management, data quality, and operational excellence throughout the entire mobility lifecycle. You will collaborate closely with the GMM Solution Architect, HR stakeholders, and external vendors, making a significant impact on our operations and contributing to our mission of advancing energy technology.How You'll Make an Impact

Provide L2/L3 support for the GMM IT platform across pre-assignment, on-assignment, and post-assignment phases.
Monitor system stability, interfaces, and batch jobs; proactively identify and mitigate operational risks.
Analyze and resolve incidents, service requests, and defects in line with defined SLAs.
Support releases, hotfixes, and configuration changes in coordination with the Solution Architect.
Support inbound and outbound integrations with HR, payroll, finance, and travel systems (e.g. HRIS, ServiceNow, vendor platforms).
Perform data validation, reconciliation, and root-cause analysis for data inconsistencies or interface failures.
Assist in testing activities (functional, integration, regression) during rollouts and technical waves.
Maintain operational documentation, runbooks, support procedures, and known-error databases.
Support continuous improvement initiatives to enhance system reliability, performance, and user experience.

What You Bring

Experience in IT application support for HR, mobility, or enterprise platforms.
Solid understanding of end-to-end business processes and operational support models.
Hands-on experience with integrations (APIs, file-based interfaces), basic database concepts, and log analysis.
Familiarity with ITSM processes (incident, problem, change management).
Strong analytical and troubleshooting skills with a structured, solution-oriented mindset.
Very good communication skills and the ability to work with both technical and non-technical stakeholders.

About the TeamOur Global Functions play a key role in advancing the company's central initiatives and maintaining operational excellence across different groups, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you supply to our vision by shaping the global energy transition, partnering with our internal and external collaborators, and conducting business responsibly and in compliance with legal requirements and regulations.Who is Siemens Energy?At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.Our cross-border team is committed to redefining the energy sector by exploring new possibilities to achieve balanced, reliable, and affordable energy solutions. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideoOur OfficeSiemens Energy's location in One Cotroceni Park is not just an office space - it's a hub for a vibrant and growing community! Nestled in the heart of Bucharest, this urban development is the flawless place work, surrounded by green spaces, shopping destinations, and everything the city center has to offer. And with the Academia Militara subway station just a 3-minute walk away, getting around the city has never been easier.Our Commitment to DiversityLucky for us, we are not all the same! Through diversity, we generate power. We run on inclusion and our combined creative energy is motivated by over 130 nationalities. Siemens Energy celebrates character ??? no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.Rewards/Benefits

Flexible work schedules guarantee a good work life balance.
Access ongoing professional and personal development while sharpening your mind with our training programs.

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