Application Specialist
Roche
- București
- Permanent
- Full-time
- Provide timely, reliable and effective application specialist technical and scientific product troubleshooting support and assistance to customers in line with SLA requirements, within scope of authority and within budgetary guidelines.
- Escalate complex application challenges to relevant personnel in accordance with procedures for swift resolution.
- Maintain high level of customer engagement throughout on site visits with regular updates, feedback and on-the-job training to customers.
- Provide technical and scientific application insights to customers to market Roche and its products and services in order to contribute to business development for assigned products.
- Plan & facilitate customer presentations, training and materials on laboratory applications (beginners and advanced) for potential new and existing customers to develop their skills & capabilities. Use at maximum the Digital tools available.
- Provide relevant business areas with technical or scientific application advice & support on relevant project & business activities.
- Provide timely market research feedback to marketing and sales teams in accordance with business requirements.
- Input into and/or completion of relevant information and administration on required report management systems.
- Adhere to instrument manufacturing and operations standards, relevant SOPs and best practice guidelines relating to all application requirements, product bulletins and any new AS or quality SOPs.
- Escalate cases to Global system and correctly marks it as PRI/PSI or not depending on the case.
- Perform corrective visits to sites as part of case escalation.
- Constantly check for QN/SBN and translates them. The clients are notify in a timely manner and all possible questions from them have to be answered accurately.
- University degree in Biology, Biochemistry, Chemistry, Medical Engineering or related. Molecular Biology knowledge is a must.
- Minimum 2 years of work experience in the medical, technical environment as a Technician or Laboratory Scientist.
- Experience with good laboratory practice and accreditation requirements.
- Hands-on knowledge both practical and theoretical for some or all of the following areas: molecular biology, chemistry, immunology, coagulation, urinalysis, immuno-histopathology and hospital point of care.
- Customer oriented person, with strong communication skills.
- Ability to empathize with and prioritize customer needs.
- Team player, able to work effectively in cross-functional teams.
- Proven ability to deliver under pressure, while paying attention to detail.
- Able to cope with change and to prioritize multiple tasks to ensure timely and high-quality accomplishment.
- Advanced knowledge of English (both written and spoken) and of MS Office suite