
Commercial Operations Team Leader
- București
- Permanent
- Full-time
- Ensures staffing plan and appropriate allocation for activity coverage; Ensures all systems operate smoothly and align with our quality standards
- Build processes that meet our business objectives and ensure compliance; Leading and driving actions for improvements in the commercial operations support processes
- Establish and monitor operational KPIs ; Monitor daily operations and address potential issues when they arise; Resolve department day to day issues with clients, colleagues and 3rd parties; Weekly updates on team activity to Commercial Operations Manager
- Coordinates operations and monitors the team performance based on agreed KPIs
- Adheres to MCBC HR practices in terms of people retention, performance assessment, motivation and talent development
- Performs Individual Performance reviews with the team members
- Develops action plans, coaching and mentoring team members, developing talent, organizing career path meetings with team members
- English language: Advanced
- Ability to coordinate a team
- Experience in commercial/sales operations or similar field
- Excel and data analysis skills
- Stakeholder Management
- Project Management & change management skills
- Growth Mindset and Managing conflicts