Senior Voice Architect

București
Pregătire
Full-time

Acum 1 lună

Senior Voice Architect will be responsible for providing seamless operations of the Unified Voice Solution across the organization and ensuing effective collaborationWork in close collaboration with stakeholders, grow your network and get ready for future global roles at Siemens EnergyHow You'll Make an Impact

Provide day-to-day operational task for Microsoft Teams Telephony and other Unified Voice solutions ensuring excellent end user experience every time.
Evaluate symptoms and determine the root cause of complex client issues reported by various stakeholders and end-users Regular monitoring of Unified voice solution.
Requirement engineering and business support for questions and problems regarding telephony functions.
Operation and maintenance of automatic number assignment and the CMDB.
Manage the development and implementation of new services and testing of assigned servers.
Implementing and maintain solutions in Teams Phone. Especially call queues and auto attendants.
Provide Solutions on Automating daily administrative task.
Piloting and roll out new functions in Teams - especially Teams Phone.
Share your knowledge with teammates and guide them in the resolution of complex technical problems.
Vendor management and invoice control.
Collaborate with team members to enhance customer experience.
Supporting Telephony rollout word wide (Teams-Phone and Hard-Phone).
Enforce a high-quality customer service culture.
Stay up to date with technological changes in the industry with internal and external training.

What You Bring

Working together with IT Board executives
Bachelor's / master's degree in technology.
8-10 years of experience in similar role with hands-on experience in Teams Administration (Teams Admin Center & PowerShell) ??? Expert.
Excel (Macros) ??? Proficient, Power Bi ??? Good to Know (Moderate), SQL (T-SQL) ??? Competent.
SIP Protocol ??? Advanced, Microsoft Azure- Beginner
Experience documenting and maintaining configuration and process information.
Critical thinking skills and ability to work under pressure with an organized problem-solving approach.
Multi-tasking skills and ability to meet deadlines.
Experience in telephony projects is helpful.

About the TeamOur [Corporate or Global Functions] are essential in driving the company's strategic initiatives and ensuring operational excellence across various departments, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you contribute to our vision by shaping the global energy transition, partnering with our internal and external stakeholders, and conducting business responsibly and in compliance with legal requirements and regulations.Who is Siemens Energy?At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideoOur Commitment to DiversityLucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character ??? no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differencesOur OfficeSiemens Energy's location in One Cotroceni Park is more than just an office space - it's a hub for a vibrant and thriving community. Nestled in the heart of Bucharest, this urban development is the perfect place to work, surrounded by green spaces, shopping destinations, and everything the city center has to offer. And with the Academia Militara subway station just a 3-minute walk away, getting around the city has never been easier.Rewards and Benefits

The opportunity to engage in an exciting environment on challenging projects.
Strong professional support and working with colleagues around the world.
Professional development opportunities within the company.
To be part of a growing function with a dynamic, informal and inspiring working environment in a position that entails a large responsibility.

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