Job Description:Are you interested in being part of a dynamic and fast paced team supporting Oracle's newest Financials offering? At Oracle Fusion, we deliver Financial Management and reporting solutions in the Cloud ( SaaS) to leading companies worldwide, across multiple industries.Department Description:The Fusion Financials Support Team is expanding to support our rapidly increasing customer base in the Cloud (SaaS). The team collaborates with Oracle Development in supporting early adopters and many other new customers. This is a unique opportunity to be part of the future of Oracle Support and help shape the product and the organization to benefit our customers and our employees.Position Overview:The position is for a Technical Support Professional with a functional background in Financials, ideally in Account Payables. It reports to an Oracle Customer Support Manager. Candidates should have a good understanding of Oracle Fusion Financials, Oracle EBS Accounts Payables or other ERP Financial Software knowledge.Experience in the accounting lifecycle with knowledge of common enterprise structures setup, invoice and payments processing, tax reporting, period close processes and activities, knowledge of Financial Reporting Workspace, interfaces are highly appreciated. Support or consulting experience with Oracle Financials (either Fusion or EBS) or other ERP Financial solution is preferred.Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.Functional/Technical Knowledge & Skills:· Excellent analytical and problem solving skills.· Strong understanding of ERP product(s), specifically Financials· Fusion or EBS Financials experience preferred; Fusion or EBS Accounts Payables experience desired but working knowledge of Fusion or EBS Subledger Accounting, Accounts Receivable, GL, Tax or other ERP Financial Solutions will be considered.· Functional/Technical background in assigned product area (i.e. Financials) and exposure to associated systems and software· Technical skills in any of the following are desirable: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle, and Web Services· Understanding of structured SQL statements and how they are executed in the RDBMS (sql/Plsql) helpful· Ability to read and decipher software Log and Trace files, Server configuration as well as the ability to act upon the finding to determine a problem resolution.· Experience in filtering and updating complex technical knowledge for use in problem resolution.Customer & Industry Knowledge:· Excellent track record in providing outstanding and unparalleled customer service Ability to handle difficult or sensitive situations with diplomacy and tactThis role requires working on US shift (3:00PM - 12:00AM local time).About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Which includes being a United States Affirmative Action Employer
