Fusion FIN Senior Support Engineer - GL
Oracle
- București
- Permanent
- Full-time
- Excellent analytical and problem solving skills.
- Strong understanding of ERP product(s), specifically Financials
- Fusion or EBS Financials experience preferred; Fusion or EBS General Ledger experience helpful but working knowledge of Fusion or EBS Subledger Accounting, Accounts Receivable, Accounts Payable, Tax or other ERP Financial Solutions will be considered.
- Functional/Technical background in assigned product area (i.e. Financials) and exposure to associated systems and software
- Technical skills in any of the following are desirable: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services
- Understanding of structured SQL statements and how they are executed in the RDBMS (sql/Plsql) helpful
- Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution.
- Experience in filtering and updating complex technical knowledge for use in problem resolution. Customer & Industry Knowledge:
- Excellent track record in providing outstanding and unparalleled customer service
- Ability to handle difficult or sensitive situations with diplomacy and tact.
- As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
- Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
- Which includes being a United States Affirmative Action Employer