German Consumer Relations Manager

București
Pregătire
Full-time

Acum 1 lună

Ready to lead and elevate consumer experiences for some of the world's most iconic brands?Join P&G as a Consumer Relations Manager and take ownership of the Consumer Relations operation for leading brands such as Ariel(R), Pampers(R), Gillette(R), Oral-B(R), and Pantene(R). In this role, you will lead, coach, and develop a team of Consumer Relations Specialists, ensuring exceptional service delivery while continuously improving how we serve consumers.If you are a people leader with a passion for consumer care, operational excellence, and driving continuous improvement, this role is for you.What You'll Do

Lead, coach, and motivate a team of Consumer Relations Specialists, fostering a high-performance, consumer-centric culture.
Track team performance, service quality, and key operational metrics to meet or exceed targets.
Oversee onboarding, training, and ongoing capability building to ensure consistent service delivery.
Manage complex and escalated consumer cases, acting as the key escalation point and decision-maker for sensitive or high-impact issues.
Ensure consumers are treated with empathy and kept informed throughout the resolution process.
Drive process and service enhancements through continuous improvement and change initiatives.
Analyze consumer feedback and complaints to identify trends and root causes, translating insights into actionable improvements.
Partner with cross-functional stakeholders (e.g., Supply Chain, Quality, Brand, Market teams) to resolve issues and enhance end-to-end consumer journeys.

Job Qualifications

Excellent verbal and written communication skills in English & German are required
Bachelor's degree / Master's degree
Proven experience in consumer care, customer service, or complaint handling, with demonstrated people leadership experience
Strong problem-solving, and decision-making skills, with the ability to operate confidently under pressure
Experience driving process improvements, service optimization, or operational excellence initiatives
Collaborative leadership style combined with strong ownership and accountability

Why Join Us?.Market Leader Stability: Lead consumer care for a trusted global company with long-term strength and world-class brands
.Competitive Salary & Benefits: Market-leading compensation, meaningful benefits, and language bonus
.People-Centric Environment: Lead in an inclusive, supportive culture that values growth and development
.Work-Life Balance & Wellbeing: Flexible working and holistic wellbeing programs designed for different life stagesWhat's in It for You - our BenefitsCompetitive salary package, annual bonus and vacation bonus?Rare language pay benefit: 1800 RON gross/monthPrivate medical insurance & life insurance & 24 Hours Accident InsuranceStock Ownership Plan - You have the opportunity to buy P&G shares quoted on the New York Stock Exchange to participate in the profits of the Company and the company will match part of the investmentsFlexible working schedule & Hybrid Work from Home/Work from Office optionMeal allowance and access to our private canteenFlex Benefits Fund allows employees to customize their benefits according to their unique situations, aspirations, and life stages. You can allocate flexibly for your Mental, Financial, Physical, and Work-Life Wellbeing (e.g., sports, dental, public transportation support, cultural events, books & study materials, kids care expenses, pet care, etc)Access to a variety of learning and development platforms, including Bookster, Go1 Self Learning platform with thousands of courses, instructor led trainings, etc.Fresh fruits every day in the officeEmployee Assistance Program - confidential expert guidance and specialist support on any work, wellbeing, emotional, financial, physical or family issue.The above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies.Application ProcessApply Online: Submit your CV through our career portal
Screening: Our Talent Acquisition team will review your application and contact you if shortlisted
Assessment: Online assessment and language evaluation
Interviews: Virtual and/or in-person interviews with the hiring team
Offer & Onboarding: Successful candidates receive an offer and join our onboarding programWe aim to keep the process transparent and efficient, with updates at every stage.
Learn more: https:///global/en/hiring-processAbout P&GWe produce globally recognized brands such as Ariel(R), Pampers(R), Gillette(R), Oral-B(R), and Pantene(R). With operations in over 70 countries, P&G is committed to diversity, inclusion, and equal opportunity.
Learn more atApply now and lead consumer experiences that make a real impact.At P&G #weseeequalWe are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.

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