Customer Support Representative (German)

David Kennedy Recruitment

București
Permanent
Full-time

Acum 7 zile

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Support Representative to join their team in Romania.Position: Customer Support RepresentativeLocation: Fully remote/work from home in RomaniaEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES:

Handle incoming contact via various channels (live chat, voice, email, messages, contact forms) from E-commerce platform users regarding their orders/queries while delivering excellent customer service
Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools
Solve customer case and support online orders in a timely manner
Maintain a high level of professionalism with clients, establish a positive rapport with every contact
Stay updated on product knowledge and be informed of any changes in company/client policies
Immediately deal with or escalate suspected or recognized customer issues as per defined procedures
Achieve Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI

REQUIREMENTS:

At least C1 level of German, both oral and written, B1+ level of English (fluent)
At least 6 months of experience in voice support in German, ideally in customer support/contact centre/BPO
Currently based in Romania
Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external contacts
Customer-focused with a friendly and professional manner, understand customer concerns
Ability to function and adapt in a fast-paced environment
High emotional intelligence and soft skills with the ability to serve high-profile

customers * Excellent comprehension and problem-solving skills

Tech savvy/computer literate with experience and Knowledge of MS Office applications
Experience in a multi-system environment

OFFER:

Excellent remuneration package based on experience, skills and performance
Schedule: Monday to Sunday (18x7)- shifts on weekly rotation between 6 AM and 12 AM, 8 hours work, 5 times per week
Dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.
Permanent contract

Vacation bonus
Bonus in case of an important family event (childbirth, death)
Private health insurance
Personal time off (seniority-based)
Meal allowance
Sports benefits
Children's and woman's day tickets
Loyalty based holidays balance increase
And many other!

David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.

David Kennedy Recruitment

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