Sales Support - English Speaking

Cluj-Napoca, Cluj
Permanent
Full-time

Acum 24 de zile

Job Category: Sales Operations & SupportJob Description:The position requires you to support the region sales activities and contribute to smoothing and improving the sales process related to the line of business (LOB) the person is responsible for. The main responsibilities of this role are being the specialist in the Sales support organization and sales support activities within a specific region, creating quotes using the Vertiv Configurator (C1), credit checking, CRM (Oracle) management and preparing customer PO's for order processing. As an integral part of the Sales Support Organization, you will be required to engage with your Sales and Application Engineers Colleagues and customers. You will gather information, create and submit quotations and prepare orders for processing. You will play a vital role in ensuring best in class customer experience through a smooth quotation and ordering process.RESPONSIBILITIES

Entering leads into the CRM and updating them in the various phases of the sales process;

Creating customer accounts in the CRM;

Maintaining CRM and Oracle customer data; • Understanding customer needs;

Introducing opportunities in CRM updating them at every stage;

Creating offers in C1 for and together with the sales force for products, including service, customized products (ETO), project services, delivery and commissioning;

Collecting and preparing documents for tenders and coordinating with the different business units, including legal and finance departments;

Reviewing public tender portals to identify leads;

Preparing bids for major projects;

Working with the sales teams to create and update framework agreements and OEM contracts.

Preparing quotations for sales staff and customers in a timely manner;

Preparation of special price requests (SPR) in coordination with the price positioning of the sales force;

Contacting customers, suppliers and sales staff by telephone and e-mail;

Comprehensive communication with customers, suppliers and sales staff about products and the Vertiv sales process.

Order processing from PO being received, order validation and order handover to OM.

Continuous improvement of the process;

QUALIFICATIONS

A personality focused on working as part of a team and supporting colleagues;
Strong focus on customer satisfaction and long-term relationship building;
Excellent organizational and time management skills;
Commercial acumen with good negotiation skills;
Proficient user of the Microsoft 360 suite, including Excel, PowerPoint, Word and Outlook;
Proficient in the use of Configure One (C1) and Oracle CRM;
Solid analytical skills and Excel proficiency;
Self-motivated and able to work in stressful situations with different departments and coworkers;
Flexible attitude to activities outside specific job functions;
Ability to work independently or as a team member, self-disciplined;
Customer oriented; • Language skills: English

#LI-NS1About Us:The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/CareersAbout the Team:Equal Opportunity EmployerWe promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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