Associate Operations Client Partner

București
Permanent
Full-time

Acum 7 zile

Job DescriptionAs a Client Operations Specialist, you will play a crucial role in ensuring the accuracy and reliability of our data. You will be accountable for the performance and delivery in front of clients and commercial teams.Job DescriptionResponsibilities

Ensure compliance with industry standards and regulatory requirements, maintaining the integrity and reliability of data.
Act as a SPOC for the commercial teams locally on queries related to Operations, performance and methodology.
Coordinating the response to clients in case of client complains related to operational performance: quality, timelines, process, etc. Collect feedback, prepare an action plan and follow-up, answer clients' questions.
Analyze monthly Key Quality Indicators (KQIs) and Sales & Operations Planning (S&Op) data, providing recommendations and actions to improve quality.
Support Teams in investigating (RCA) and resolving client issues related to methodology (excluding coding and delivery issues)
Join the overall regional Quality Management meetings.
Coordinate agreed actions for improvement implementations with country teams.

Qualifications

Bachelor's degree in Statistics or a related field.
Fluency in English, both written and spoken at C1 level
Proven experience in quality assurance and data analysis.
Strong analytical skills and attention to detail.
Excellent communication and coordination skills.
Ability to work independently and as part of a team.
“Can do” attitude and ability to find solutions independently

Why Join Us:

Opportunity to work with a dynamic and innovative team.
Competitive salary and benefits package.
Professional development and growth opportunities.
Collaborative and inclusive work environment.

Additional InformationOur Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: | | |Our commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

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