Telecom Sales Specialist, Voice

Remote World

  • România
  • Permanent
  • Full-time
  • Acum 1 zi
Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!.See yourself at TwilioJoin the team as Twilio’s next Telecom Sales Specialist, Voice.About the jobThis position is needed to build and lead trusted senior relationships across global telecom and number-access suppliers, and use those partnerships to help Twilio’s connectivity pivot quickly as customer needs, market conditions, and internal priorities change.You’ll own international carrier relationships spanning voice and phone number access, ensuring regulatory compliance, commercial alignment, and strong performance across our voice stack. Working closely with Product, Engineering, Sales, Legal, and Support, you’ll translate connectivity requirements into execution—driving reliability, quality, and supplier accountability at global scale.ResponsibilitiesIn this role, you’ll:
  • You will be an expert in voice and numbering across assigned territories. Leading the country-level Voice connectivity plan, including carrier strategy, deal pipeline, negotiation, execution, and ongoing account management.
  • Partner with Product and Sales to shape go-to-market strategies aligned to customer demand, competitive dynamics, and regulatory realities.
  • Define supplier selection, contracting and manage pricing, margins, and commercial strategy for voice and numbering across the supply chain, ensuring full stakeholder buyin.
  • Build and maintain a per-country regulatory and legal knowledge base (e.g., KYC, numbering regulations, emergency calling, lawful intercept, GDPR, Ofcom/FCC).
  • Ensure ongoing compliance with local telecom regulations; drive remediation plans and stakeholder alignment when requirements change.
  • Develop and execute carrier grade voice supply strategies to ensure reliability, resilience, and regulatory compliance.
  • Monitor, troubleshoot, and optimise voice KPI’s and routing performance using but not limited to (ASR, ACD, PDD, MOS, latency, jitter).
  • Optimise cost/quality trade-offs through procurement, negotiation, routing decisions, and continuous performance management.
  • Support complex customer needs across numbering, porting, and voice delivery; translate requirements into feasible supply and compliance solutions.
  • Ensure high-quality, cost-efficient outcomes across the customer voice portfolio.
  • Use data analytics to drive decisions, detect anomalies, and proactively mitigate fraud (e.g., CLI spoofing).
  • Maintain a continuous improvement mindset across quality, cost, and compliance.
  • Collaborate with (and influence, stakeholder alignment where necessary) Operations, Support, Product, Sales, Legal, and Finance to resolve supply chain, quality, requirement changes and compliance issues.
QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!*Required:
  • Experience building relationships with new and existing global partners / stakeholders within carrier relations and business development.
  • Experience working independently and as part of a team.
  • Ability to take the initiative to drive projects forward even under ambiguous circumstances.
  • Ability to influence and build effective working relationships with all levels of the organisation.
  • 2-4 years in voice telecom wholesale, CPaaS or carrier partnerships.
  • Ability to balance long term and short term goals by consistently evaluating decisions in terms of impact to the business.
Desired:
  • Bachelor’s degree.
  • An interest and passion for business development.
LocationThis role will be based in the United Kingdom or Ireland.TravelWe prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.

Remote World