
Order Management Associate with German
- București
- Permanent
- Full-time
- Sales Order Entry & Processing
- Action Sales Orders by following step-by-step processes
- Respond to and resolve enquiries, complaints or requests via internal stakeholders, ensuring a high level of customer service is maintained
- Review each order for process and performance improvements
- Monitor the order process to identify and explore opportunities to improve processes and customer experience, and Ensure contracts are price indexed and/or extended in line with relevant Terms & Conditio
- Fluency in English and German
- Good writing and comprehension skills in business context
- Good speaking skills on both English and German, the ability to comprehend and deliver a clear message to the customer over the phone
- Familiarity of MS office tools: outlook, excel
- Good Understanding of Order to Cash/Sales Order Management process / Customer Fulfillment / Contract Management processes
- Knowledge in Oracle R12 ERP instance would be an advantage and preferable
- A clear focus on superior customer service and continuous business performance improvement
- Previous experience in analyzing performance metrics and managing proactively for continuous improvement
- Demonstrated capacity to apply statistical measures to workflows and performance monitoring
- Task and goal-orientated, with high energy levels and strong attention to detail
- Capable of prioritizing issues, and working with a sense of purpose and ownership
- Analytical, with strong problem-solving skills
- Thinking process - Be proactive, ask and perform work.
- Attractive compensation package with a diverse set of social benefits (Monthly budget)
- Medical and Life Insurance
- Private pension plan
- Christmas Bonus
- Fruits, coffee and tea on the house
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment
- Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
- Child Birth Allowance
- Sport events sponsorship for employees
- Complex Reward & recognition scheme ( both non-monetary and monetary options): Winner Circle Points (WCP) & Long service award (LSA)
- Monthly subscription Bookster - the first modern library for companies in Romania
- Employee Referral Program with attractive incentive schemes
- Extra annual leave days depending on the total length of working experience at Wipro
- Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external training programs and certifications
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects
- Relocation package
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