Helpdesk – Senior Process Associate – German – Remote Romania
Genpact
- București
- Permanent
- Full-time
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting application for the role of Helpdesk – Senior Process Associate – German – Remote Romania
The Helpdesk team is part of the Finance Operations pillar which is responsible for executing day-to-day operations (sourcing, procurement, accounts payable, payroll, general ledger accounting, and financial reporting) for our clients. We protect and oversee corporate assets by establishing a control framework and audit environment and ensure those frameworks are implemented and followed.
Responsibilities
Sending of cases which needs resolution through the contact persons agreed with the client in order to obtain final result.
Daily activity reports preparation and update.
Solving cases open by the suppliers/employees sent via e-mail, Finance Answers ticket/Lync or phone
Vendor/employees account reconciliation and reports preparation
Vendor statement reconciliation if needed
Vendor/employees open (debit and credit) balance analysis
Vendor master data check and request of updates if needed
If needed – client and Genpact meetings participation
Ask for re-send of unclear or incomplete invoices
Ad-hoc reports
Proactive control in order to identify any potential errors.
Payment exceptions analysis where needed
Identify and provide solutions for issues related to internal approvals, budget, deliveries (for both purchase requisitions and purchase orders)
Qualifications
Minimum Qualifications:
- Good written and verbal German C1 and English B2.
- Interpersonal skills and the capacity to work independently and with a team.
- Previous experience in the AP and T&E fields represents an advantage for future applicants.
- Attractive salary.
- Stable job offers - employment contract.
- Work in a multicultural environment;
- Various trainings (initiating, soft skills).
- Possibility of development;
- Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).