Accounts Receivable – Assistant Manager – French – Hybrid Bucharest
- București
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Accounts Receivable – Assistant Manager – French – Hybrid Bucharest
The Accounts Receivable Europe organization is in charge of providing professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections & Dispute management process.
We are looking for someone with extensive knowledge and understanding of the entire OTC Collections process with expertise in managing a team of OTC Collections analysts. We need someone with strong operational knowledge & a proven record of running high performing teams in OTC Collections.
In this role, you will be expected to work on strict deadlines in a business environment and you will be responsible for all the activities related to OTC Collections domainResponsibilities
- Own the end-to-end OTC Collections process independently with minimum supervision.
- Manage the OTC Collections portfolio and maintain strong customer relations & business acumen.
- Should be able to independently manage assigned targets for calls & aged AR collections.
- MIS/SLA Reporting - Monthly / Weekly / Daily and Dashboard preparation.
- Actively manage the business continuity plans for the process.
- Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
- Continuous coaching and developing Team Members: hire, assess, and document performance.
- Support team priorities and initiatives and effectively manage workload.
- Team management & negotiation skills. Must have a Problem-solving attitude.
- Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA/GEN AI opportunities and driving Value Share projects.
- Confirm that proper escalation procedures are followed according to established business practices.
- Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.
- Daily work-allocation & Day-end status reporting to all stakeholders.
- Deliver the required data for audit purposes.
- Drive continuous improvement in key operational metrics through Six Sigma methodologies.
- Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.
- Making the accounting process controls established through the internal policies.
- Ensure Key Metric’s are met, and service is delivered to end users as expected.
- Daily Quality check of volume processed by team.
- Conducting 1-0-1 for all team members as per procedure.
- Updating 360 dashboard daily.
- Manages the team for the creation, update and review exercises of the standard operating procedures to ensure approval as per the expected deadlines.
- Monitors and follow-up the training plans for the team members; completion on time, and highlight potential risks for delays. Ensures the back up and cross training structures in the team.
Minimum qualifications
- Full professional knowledge of French, min. C1
- Bachelor Degree or equivalent experience. Should be Analytically & Academically sound
- Prior work experience –
- Excellent Leadership skills. People Leader experience
- Demonstrated experience in resource management, team performance management, recruitment and training
- Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook
- Excellent communication & presentation skills
- Relevant OTC domain experience & SAP experience is mandatory
- High-Radius knowledge preferred
- Exposure to Six Sigma training preferred
- Prior experience of generating reports from SAP would be an added advantage
- Candidates with prior voice experience preferred
- Experience with international process transition would be added advantage
- Experience in creating, implementing & driving Structured Action Plans
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.