Contract Management Specialist with German

• Communicates all relevant information and ensures Customer's satisfaction regarding the activities in scope

• Deals with and coordinates any order prioritization request with the Customer, to meet expectations

• Processes all the order management/contract management requests in a timely manner and according to the Customer's instructions / procedures

• Action Sales Orders by following step by step processes documented in provided SOPs

• Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)

• Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues

• Ensures that Service Level Agreement is met at individual level

• Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level

• Provide advice our B2B Sales and Service teams on contracts that are outside of the normal processes.

• Ensure non-standard terms and conditions are approved and communicated

• Activation of Service & Lease Contracts

• Manage extension, upgrades and terminations of service contracts

• Invoice generation & dispatch

• Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations

• Provides continuous visibility of the orders / requests backlog situation to the Customer

• Ensures structured and high quality communication with the Customer in relation to issues affecting the orders / requests backlog

• Knows and uses the escalation matrix (both internally and with the Customer)

• Contributes in reaching the defined process parameters and business fundamentals (e.g. internal Key Performance Indicators, Customer's inventory levels, etc.)

• Ensures the consistency between data provided by the Customer and orders / requests details inserted in the order management systems (including other supporting tools used for performing the daily activity)

• Assist with ad-hoc reporting requested by business / Customer

• Looks proactively for enhancements of current activities and contributes with ideas / own activity to the process improvements' definition & implementation

• Manages all non-recurrent requests from management and / or Customer (as per Service Level Agreement)

• Supports switch to upgrades / updates of existing applications / systems

• Manages all quality incidents reported by the Customer

• Foreign languages skills:

• Enterprise Resource Planning system (basic knowledge)

• Contract management systems & tools

• Customer relations management / contract management / supply chain / logistics

• Good analytical & synthesis skills

• Rigorous and accurate working style

• Good working knowledge of MS Office (especially Excel)

• Good Customer relationship capacity

• Basic working knowledge and understanding of Enterprise Resource Planning system

• Good domain knowledge

• 0 - 2 years of previous work experience

• Minimum 1 year experience as contract management / a position of contract specialist associates would be an advantage

• Attractive compensation package with a diverse set of social benefits (Monthly budget)
• Medical and Life Insurance
• Private pension plan
• Christmas Bonus
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
• Child Birth Allowance
• Sport events sponsorship for employees;
• Complex Reward & recognition scheme ( both non-monetary and monetary options): Winner Circle Points (WCP) & Long service award (LSA)
• Monthly subscription Bookster - the first modern library for companies in Romania
• Employee Referral Program with attractive incentive schemes
• Extra annual leave days depending on the total length of working experience at Wipro
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external training programs and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate
• Relocation assistance

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