Order Administrator

Cluj-Napoca, Cluj
Permanent
Full-time

Acum 14 zile

Job Category: Customer ServiceJob Description:Are you eager to take your career to the next level? If yes, we encourage your application for the Order Administrator role.As the Order Administrator you will be responsible for processing customer orders in the ERP system, with a focus on speed and data accuracy.By joining us as a Order Administrator in Cluj-Napoca, this role can be a good foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities!In this Role, your Responsibilities Will Be:

Responsible for the timely and accurate entry of orders into the ERP system;
Handles orders of varying complexity and for all product types in the Pressure Management portfolio;
Responsible for verifying the commercial information on the customer's order;
Responsible for communicating with internal departments and customers, where necessary, to ensure that order requirements are clear and correctly transmitted to the factories;
Requests the creation, modification, or update of customer/partner addresses (ship to / end user / suppliers) in the internal CVDH system;
Ensures that all information is entered accurately and in accordance with work instructions, avoiding the need for reprocessing in systems such as OCM, CRM, Oracle, SAP, FF2, etc.;
Ensures the accurate understanding and entry of payment milestones and delivery terms requested by the customer into the ERP;
Generates initial order acknowledgments;
Handles the placement of internal orders to factories;
Handles the item creation process in Oracle for PRV valves, where vital;
Ensures that order holds are released as quickly as possible after order booking, to allow accurate and timely order progression;
Collaborates with internal departments (Finance, Trade Compliance, Order Management) to resolve any issues related to disputes, trade compliance holds, or other situations that may block orders at any stage of execution.

Who You Are:You stay aligned with your goals and stay productive. You engage in collaborative planning. You convert ideas into actions and produce results with new initiatives. You solicit both input and discussion.For This Role, You Will Need:

Minimum 2 year of experience in a similar role (sales support / order entry / administrative);
Experience working with ERP systems (Oracle, SAP) is an advantage;
Very good knowledge of English (written and spoken);
Excellent communication and interpersonal skills;

Preferred Qualifications that Set You Apart:

Ability to work both in a team and independently;
Good prioritization and time management skills;
Ability to work with virtual and remote teams;
Ability to solve various practical problems and balance multiple variables to resolve them.

Our Culture & Commitment to YouAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results

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