Experienced Technical Support Professional with French

Honeywell

București
Permanent
Full-time

Acum 2 luni

Join a team recognized for leadership, innovation and diversityThe future is what we make it.When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.Working at Honeywell isn't just about developing cool things. That's why all our employees enjoy access to dynamic career opportunities across different fields and industriesHoneywell Building Technologies Tech Support is a highly professional team handling large system integrators and partners. It is important for you to be a positive and flexible team player in the daily work. We can then offer you a highly independent job where you will handle the most advanced and modern portfolio in the industry. You will also meet many colleges all around Europe in your daily work and can build up a large network of highly professional people.Are you ready to help us make the future?We have an opportunity for a Experienced Technical Support Professional to join our Honeywell Building Technologies team in Bucharest.Responsibilities:

Be our software expert in Connected products & Software - for commercial buildings.

Typically products to support:
BACnet controllers for heating, cooling and air condition applications
Room controls for temperature, lightning and comfort applications
BMS supervisor software and web technology solutions
Integration of Commercial Building Bus-based system
Handle quite complex technical issues from our system integrator partner network
Diagnose root cause problems and provide solutions back to our partners
Interface with all internal departments to facilitate and ensure customer issues are properly addressed
Manage customer calls and raised tickets in our Salesforce tool

Basic Qualifications:

You love to help customers and dig into software related details.
You have 2 - 3 years of experience handling automation products - electromechanical, automation technical or similar.
Customer Service experience
English written data sheets and electrical circuit diagrams you understand very well.
You are a “teacher” in the way you communicate to other people
Fluent in English and French

Preferred Qualifications:

Experience with HVAC building control application or automation systems such as PLCs, HMIs
An understanding of practical issues in implementing hardware and software applications, typical failure modes, and best practices.
Fluency with different operating systems especially Microsoft Windows.
Experience with industrial hardware, industry standard protocols (BACnet, Modbus, RS485, RS232)
An understanding of basic networking concepts, and practical issues in network configuration
Previous experience with relational databases (ie. SQL)
Experience with Control systems (ie. Niagara Framework, SCADA systems)
Excellent attention to detail.

We Offer:

A culture that fosters inclusion, diversity and innovation
Market specific training and ongoing personal development
Career growth opportunities
Experienced leaders to support your professional development
International work environment
Medical plan provided
Meal allowance
Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others

If this is your dream role, then we'd love to hear from you.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Additional Information

Category: Customer Experience
Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI 020339 ROU
Nonexempt

Customer Experience (GLOBAL)

Honeywell

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